Contact Information

Welcome to Livtero.

At Livtero, we value clear communication and aim to provide a convenient and supportive shopping experience for our customers.

Whether you have questions about our home furnishings, decorative textiles, lighting products, existing orders, shipping arrangements, or store policies, you can contact our customer support team for assistance.

We encourage customers to reach out whenever they need additional product information or help with an order.

Customer Support

For product inquiries, order assistance, shipping updates, returns, refunds, or general questions, please contact us using the following details.

CUSTOMER SUPPORT EMAIL: [email protected]

Customer Support Phone: +86 186 7315 8274

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

When contacting us about an existing order, please include your order number so we can identify your purchase and review your inquiry.

For product-related questions, providing the product name or relevant product link may help us better understand your request.

How We Can Help

Our customer support team can assist with various shopping-related inquiries.

Product Information

Questions about decorative pillows, throws, pendant lights, chandeliers, ceiling lighting, and related home products.

We can help clarify available product details, including sizes, materials, colors, specifications, and other information presented on our website.

Order Assistance

Questions about order confirmation, order details, purchase status, and possible changes or cancellations.

If you need to update your order information, please contact us as soon as possible so we can review the available options.

Shipping and Delivery

Assistance with order processing, estimated delivery periods, shipment tracking, and delivery-related concerns.

You can also review our Shipping Policy for information about shipping fees, delivery estimates, and shipping arrangements.

Returns and Refunds

Guidance on return eligibility, refund requests, exchanges, and issues involving damaged, defective, or incorrect products.

Please review our Return & Refund Policy for detailed information about return conditions and procedures.

General Inquiries

Questions about our website, product collections, business information, and store policies.

We aim to provide clear and relevant information to help customers make informed purchasing decisions.

Business Information

Livtero is an online home furnishings and lighting store operated by Guangzhou Tengningzhan Trading Co., Ltd.

Through our official website, we offer decorative pillows, throws, pendant lights, chandeliers, ceiling lighting, and related home products for everyday living.

BRAND: Livtero

LEGAL COMPANY NAME: Guangzhou Tengningzhan Trading Co., Ltd.

OWNER / REPRESENTATIVE: Guo Shaolin

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +86 186 7315 8274

WEBSITE: https://livtero.com

BUSINESS ADDRESS: Room 1004, No. 9 Bixi Street, Gangwan Subdistrict, Nansha District, Guangzhou, Guangdong, China

We're Here to Help

At Livtero, we believe that a positive shopping experience begins with clear product information and straightforward communication.

From selecting home furnishings and lighting to resolving questions about an existing order, we aim to make it easier for customers to find the information they need.

For further assistance, please email [email protected] 

We appreciate your interest in Livtero and look forward to assisting you.

Livtero — Between Texture & Light.