Terms of Service

Welcome to Livtero.

These Terms of Service explain the terms and conditions that apply when you visit livtero.com, browse our products, place an order, or use the services available through our website.

Livtero is an online home furnishings and lighting store operated by Guangzhou Tengningzhan Trading Co., Ltd.

Our collections include decorative pillows, throws, pendant lights, chandeliers, ceiling lighting, and related home products.

By accessing or using our website, you agree to these Terms of Service, subject to any rights and protections provided by applicable laws.

We encourage customers to review these terms carefully before placing an order.

1. General Conditions

Livtero provides an online shopping experience where customers can explore and purchase home furnishings, decorative textiles, lighting, and related products.

By using our website, you agree to provide accurate and complete information when placing orders or contacting customer support.

You agree not to use our website for unlawful, fraudulent, or unauthorized activities.

We reserve the right to take reasonable measures to protect our website, customers, and legitimate business interests from misuse or suspicious activity.

We aim to maintain a convenient and accessible shopping environment where customers can browse products, review relevant information, and make informed purchasing decisions.

Nothing in these Terms of Service limits any mandatory rights or protections available to customers under applicable laws.

2. Products and Product Information

Livtero offers a selection of home furnishings and lighting products intended to complement different living spaces and personal preferences.

We aim to provide clear and useful product information, including descriptions, images, prices, specifications, and available options.

Before placing an order, customers are encouraged to review the relevant product details carefully.

For soft furnishings, please consider:

• Product dimensions and available sizes.

• Materials and fabric composition.

• Colors, textures, and design details.

• Care and maintenance instructions, where applicable.

• Included items and available product variations.

For lighting products, please consider:

• Fixture dimensions and design.

• Materials and available finishes.

• Electrical specifications and compatibility.

• Installation and mounting requirements.

• Included components and accessories.

Product appearance and colors may vary slightly depending on photography, lighting conditions, and individual screen settings.

Product availability may change from time to time.

We make reasonable efforts to maintain accurate product information and may correct errors or update product descriptions when necessary.

If an ordered product becomes unavailable, we will contact the customer regarding the available options, including cancellation and any applicable refund.

Customers should ensure that lighting products are suitable for their intended installation environment and applicable electrical requirements.

Where professional installation is necessary, customers should arrange assistance from a qualified professional.

3. Orders, Pricing, and Payments

Placing an Order

Customers are responsible for providing accurate billing, shipping, and contact information when making a purchase.

Before completing checkout, please review your selected products, quantities, delivery address, and payment details.

After an order has been successfully submitted, an order confirmation may be sent to the email address provided during checkout.

An order confirmation acknowledges receipt of the order but does not guarantee product availability in every circumstance.

Pricing

Product prices are displayed on our website and may be updated from time to time.

The total amount payable, including applicable shipping charges and taxes collected at checkout, will be displayed before the order is completed.

We aim to present pricing information clearly so customers can review their purchases before making payment.

Payment Methods

Livtero accepts the payment methods displayed during checkout.

Payments are processed through the relevant payment service providers.

Customers are responsible for ensuring that they are authorized to use their selected payment method.

Order Review

We may review orders when necessary due to payment issues, product unavailability, inaccurate order information, or suspected fraudulent activity.

If an order cannot be fulfilled, we will provide relevant information and arrange an appropriate resolution.

Any refund due following cancellation will be processed using the applicable payment method and refund procedures.

4. Shipping and Delivery

Livtero arranges order processing and shipping after payment confirmation.

Our order processing times, estimated delivery periods, available destinations, and shipping charges are explained in our Shipping Policy.

Estimated delivery times may vary depending on the shipping destination, carrier operations, customs procedures, and other circumstances beyond our reasonable control.

Customers are responsible for providing complete and accurate shipping information.

Incorrect or incomplete addresses may cause delivery delays or require additional shipping arrangements.

Shipping fees and any applicable free-shipping eligibility are determined by the shipping rules presented during checkout.

For international orders, additional customs duties, import taxes, or other local charges may apply depending on the destination and applicable requirements.

We encourage customers to review our Shipping Policy before placing an order.

If you have questions regarding an existing shipment, please contact [email protected] and include your order number.

We aim to provide clear shipping information and appropriate assistance with delivery-related concerns.

5. Returns, Refunds, and Order Cancellations

We understand that customers may occasionally need to request a return, exchange, refund, or order cancellation.

Livtero accepts eligible return requests within 30 days of receiving an order, subject to the conditions described in our Return & Refund Policy.

For standard change-of-mind returns, products should generally be unused, in their original condition, and accompanied by proof of purchase.

For decorative textiles, items should be free from stains, odors, or damage caused after delivery.

For lighting products, installation, modification, or damage after delivery may affect eligibility for a standard change-of-mind return.

These conditions do not restrict mandatory rights relating to damaged, defective, or incorrectly supplied products.

Customers who receive an incorrect, defective, or damaged item should contact our customer support team for assistance.

Approved refunds will be issued through the original payment method, subject to applicable payment processing times.

Order Cancellations

If you wish to cancel or change an order, please contact us as soon as possible after placing it.

Cancellation availability depends on the order's processing and shipping status.

Orders that have already entered the shipping process may no longer be eligible for immediate cancellation.

For complete information about return eligibility, shipping costs, refund procedures, exchanges, and cancellations, please review our Return & Refund Policy.

Nothing in these Terms of Service excludes or restricts customers' mandatory consumer rights.

6. Website Use and Customer Responsibilities

Customers may use livtero.com to browse products, review information, and make legitimate purchases.

When accessing our website, you agree not to:

• Provide false or misleading information when placing orders.

• Attempt unauthorized access to website systems or customer information.

• Introduce malicious software, viruses, or harmful code.

• Interfere with the normal operation or security of the website.

• Use the website for fraudulent or unlawful purposes.

• Reproduce or misuse protected website content without appropriate authorization.

• Engage in activities that infringe upon the rights of Livtero or third parties.

We may take reasonable action to prevent unauthorized activity and maintain the security of our website.

Customers are encouraged to use secure devices, protect their personal information, and review purchase details carefully before completing transactions.

We aim to provide a straightforward and reliable online shopping experience while protecting the interests of customers and the business.

7. Intellectual Property and Third-Party Services

Intellectual Property

Unless otherwise stated, the original content displayed on Livtero, including website text, graphics, layouts, product descriptions, brand elements, and other materials, is owned by or used with permission from the relevant rights holders.

Such materials may be protected by applicable intellectual property laws.

Visitors may view and use website content for personal, non-commercial shopping purposes.

Unauthorized reproduction, distribution, modification, or commercial use of protected materials is not permitted without appropriate authorization.

Third-party trademarks, product names, and other protected materials remain the property of their respective owners.

Third-Party Services

Our website may use third-party services to support payment processing, website functionality, shipping, analytics, and other business operations.

These services may be subject to their own terms, conditions, and privacy policies.

Livtero does not control the independent content or practices of third-party websites outside our control.

We encourage customers to review relevant third-party terms when using external services.

8. Website Availability, Liability, and Changes to Terms

Website Information and Availability

Livtero makes reasonable efforts to provide accurate product information, maintain website functionality, and support a convenient shopping experience.

However, occasional technical errors, service interruptions, or inaccuracies may occur.

We may correct website information, update product details, or perform necessary maintenance when appropriate.

We do not guarantee that every website feature will remain uninterrupted or available at all times.

Limitation of Liability

To the extent permitted by applicable law, Livtero and its operating company are not responsible for losses arising solely from circumstances beyond their reasonable control.

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or restricted.

Customers retain all mandatory rights and remedies provided under applicable laws.

Changes to These Terms

We may revise these Terms of Service when necessary to reflect changes in our website, products, business operations, or applicable requirements.

Updated terms will be published on this page.

Any changes will be applied in accordance with applicable laws and will not remove mandatory rights associated with existing purchases.

We encourage customers to review our website policies periodically to remain informed about the conditions associated with shopping at Livtero.

Contact Information

If you have questions about these Terms of Service, our products, an existing order, or our website, please contact us using the following information.

BRAND: Livtero

LEGAL COMPANY NAME: Guangzhou Tengningzhan Trading Co., Ltd.

OWNER / REPRESENTATIVE: Guo Shaolin

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +86 186 7315 8274

WEBSITE: https://livtero.com

BUSINESS ADDRESS: Room 1004, No. 9 Bixi Street, Gangwan Subdistrict, Nansha District, Guangzhou, Guangdong, China

At Livtero, we value clear communication, thoughtful product selection, and a straightforward shopping experience.

We appreciate your interest in our home furnishings and lighting collections and look forward to helping you create comfortable and inviting living spaces.

Livtero — Between Texture & Light.