Privacy Policy

At Livtero, we respect your privacy and recognize the importance of protecting personal information.

This Privacy Policy explains how we collect, use, share, retain, and protect personal information when you visit livtero.com, browse our home furnishings and lighting collections, place an order, or communicate with our customer support team.

We aim to provide a transparent and reliable shopping experience while handling personal information responsibly and in accordance with applicable privacy requirements.

1. Information We Collect

When you interact with Livtero, we may collect personal information necessary to provide our products and services.

Personal and Contact Information

This may include:

• Full name

• Email address

• Billing and shipping addresses

• Contact information provided during checkout

• Information submitted through customer support inquiries

Order and Transaction Information

When you place an order, we may collect and process:

• Products purchased

• Order numbers and transaction details

• Purchase amounts and payment status

• Shipping and delivery information

• Order history

• Return, refund, and exchange information

Payments are handled through the payment service providers available at checkout. Payment providers may process payment details according to their own security and privacy practices.

Website and Device Information

When you browse our website, certain information may be collected automatically, including:

• IP address

• Browser type and device information

• Operating system

• Website pages visited

• Browsing activity and interactions

• Approximate location based on technical information

• Cookies and similar technologies

This information helps support website functionality, understand general usage patterns, and improve the shopping experience.

2. How We Use Personal Information

Livtero uses personal information for purposes related to operating our online store and serving our customers.

Order Processing and Fulfillment

We use relevant information to confirm purchases, process orders, arrange shipping, provide delivery updates, and handle returns or refunds.

Customer Support

We use contact details and order information to respond to inquiries, resolve order-related concerns, and provide assistance with our products and services.

Website Operation and Improvement

Technical and usage information may be used to maintain website functionality, improve navigation, troubleshoot issues, and understand how customers interact with our product collections.

Security and Fraud Prevention

We may use relevant information to identify suspicious activity, protect customer transactions, prevent unauthorized access, and maintain website security.

Marketing and Product Communications

Where permitted by applicable requirements and customer preferences, we may send information about new arrivals, product updates, home inspiration, and promotional offers.

Customers may unsubscribe from marketing emails using the unsubscribe link included in those messages.

Legal and Administrative Purposes

We may process information when reasonably necessary to maintain business records, meet applicable obligations, respond to lawful requests, or protect legitimate business interests.

We aim to use personal information only for purposes that are relevant to our business operations and customer services.

3. Cookies and Similar Technologies

Livtero may use cookies and similar technologies to support website functionality and understand how visitors use our online store.

These technologies may be used to:

• Maintain shopping cart functionality.

• Remember relevant preferences.

• Support secure checkout processes.

• Analyze website traffic and performance.

• Improve navigation and product discovery.

• Support advertising and marketing activities where applicable.

Some cookies are necessary for the website to function properly. Others may be used for analytics, personalization, or advertising.

Where required, we will provide appropriate information and choices regarding non-essential cookies.

Visitors may also manage certain cookie preferences through browser settings or privacy controls made available on our website.

Please note that disabling certain cookies may affect website functionality.

4. Sharing Personal Information

We may share personal information with service providers and business partners when reasonably necessary to operate our website, complete orders, and provide customer services.

E-commerce Service Providers

Our online store uses Shopify services to support website operations, product management, shopping cart functionality, checkout, and related activities.

Payment Service Providers

Relevant transaction information may be shared with payment processors to authorize payments, process refunds, and help prevent fraudulent transactions.

Shipping and Fulfillment Partners

Necessary order and delivery information may be shared with shipping and fulfillment providers to arrange product delivery.

Technology and Customer Service Providers

Information may be processed by service providers assisting with website maintenance, security, hosting, analytics, communications, and customer support.

Advertising and Analytics Partners

Where applicable, certain website interaction information may be processed through advertising or analytics services to measure marketing performance and improve relevant communications, subject to applicable privacy requirements and customer choices.

Legal Requirements

We may disclose information when reasonably necessary to comply with applicable laws, respond to lawful requests, protect customer safety, or defend legitimate rights and interests.

We seek to limit information sharing to what is reasonably necessary for the relevant purpose.

5. Third-Party Websites and Services

Our website may contain links to external websites or use services provided by independent third parties.

These third parties may have their own privacy policies, terms, and information-handling practices.

We encourage visitors to review the relevant privacy information before providing personal details to external services.

Livtero does not control the privacy practices of independent third-party websites.

6. Data Security

We recognize the importance of keeping personal information secure.

We take reasonable measures intended to help protect information against unauthorized access, misuse, loss, alteration, and disclosure.

We also rely on relevant service providers to maintain security measures appropriate to the services they provide.

However, no method of electronic transmission or information storage can be guaranteed to be completely secure.

Customers are encouraged to take appropriate precautions when sharing personal information and using online services.

Our goal is to maintain responsible information-handling practices and support a dependable shopping experience.

7. Data Retention

We retain personal information for as long as reasonably necessary to support the purposes described in this Privacy Policy.

Retention periods may depend on:

• Order processing and fulfillment requirements.

• Customer support needs.

• Returns, refunds, and dispute resolution.

• Business and financial recordkeeping.

• Security and fraud prevention.

• Applicable legal obligations.

When personal information is no longer required, we take appropriate steps to delete, anonymize, or otherwise manage it securely, subject to any applicable retention requirements.

8. Your Privacy Rights and Choices

Depending on applicable privacy laws, customers may have certain rights regarding their personal information.

These may include the right to:

• Request access to personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information, subject to applicable exceptions.

• Request information about the use or disclosure of personal information.

• Withdraw consent where processing is based on consent.

• Object to or request restrictions on certain processing activities, where applicable.

• Opt out of certain marketing communications or advertising-related data uses where such rights apply.

To make a privacy-related request, please contact us at [email protected].

We may request reasonable information to verify the identity of the person submitting a request.

Privacy requests will be reviewed and handled according to applicable requirements.

Some information may need to be retained when necessary to complete transactions, maintain required records, or comply with applicable obligations.

9. International Data Processing

Because Livtero operates an online store supported by third-party technology, payment, and service providers, personal information may be processed or stored in locations outside a customer's place of residence.

Where applicable, we aim to ensure that such processing is handled in accordance with relevant privacy and data protection requirements.

We work with service providers as necessary to support order processing, website functionality, and customer services.

10. Children's Privacy

Livtero offers home furnishings, decorative textiles, lighting, and related products intended for general household use.

Our website is not specifically directed toward children.

We do not intentionally collect personal information from children in violation of applicable privacy laws.

If a parent or guardian believes that a child has provided personal information inappropriately, they may contact [email protected] for assistance.

We will review the request and take appropriate steps in accordance with applicable requirements.

11. Marketing Communications

Customers may choose to receive product news, promotional emails, or updates from Livtero where such communications are offered.

If you subscribe to marketing communications, you may unsubscribe at any time through the link included in the relevant email.

You may also contact our customer support team for assistance with your communication preferences.

Please note that transactional emails, such as order confirmations, shipping notifications, and important service-related communications, may still be sent when necessary to complete an order or provide requested services.

We aim to make our communications relevant, clear, and respectful of customer preferences.

12. Changes to This Privacy Policy

Livtero may revise this Privacy Policy when necessary to reflect changes in website operations, services, privacy practices, or applicable requirements.

Any updated version will be made available on this page.

We encourage visitors to review this policy periodically to remain informed about how personal information is handled.

Where additional notice or consent is required, we will take appropriate steps in accordance with applicable requirements.

13. Contact Information

If you have questions about this Privacy Policy, the handling of personal information, or your privacy rights, please contact us using the information below.

BRAND: Livtero

LEGAL COMPANY NAME: Guangzhou Tengningzhan Trading Co., Ltd.

OWNER / REPRESENTATIVE: Guo Shaolin

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +86 186 7315 8274

WEBSITE: https://livtero.com

BUSINESS ADDRESS: Room 1004, No. 9 Bixi Street, Gangwan Subdistrict, Nansha District, Guangzhou, Guangdong, China

At Livtero, we value the trust our customers place in us. We aim to maintain responsible privacy practices, clear communication, and a reliable shopping experience for everyone visiting our website.